Wednesday, January 16, 2013

Chapter 1 - Intangible Benefits

List two intangible benefits. Describe how these benefits can be quantified.

7 comments:

  1. Intangible benefits are benefits that you are unable to assign a dollar amount to. One example of an intangible benefit is improved customer service. This can be quantified through a scenario. If improved customer service reduced customer complaints by 20%, and the company spends $100,000 on employees who deal with upset customers, the company would be saving around $20,000 through their better service.
    Another intangible benefit would be happier employees. Happier employees could be quantified through the number of products made. Happier employees could become more productive, especially on an assembly line. If more items were produced in a day from the happier employees, then the company would be able to sell more and make more money.

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  2. In addition to what Logan said regarding happier employees, I have learned that overall employee satisfaction of their job can save an organization a great deal of money which is a key intangible benefit. Most satisfied employees tend to stay with the organization longer, reducing the time and money said organization would have to pay out just to recruit, hire, and train a new employee.

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  3. intangible benefits are benefits that cant be grasped physically. An intangible benefit to a car would be gas mileage and the purr of the engine. A tangible benefit would be it being compact or the color.

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  4. One tangible benefit includes the worth of the product/service. The way that this can be quantified is if the market and consumers are demanding the product/service. If there is no demand for the product/service then there is little, if not any, worth to the product/service.


    Another intangible benefit would be satisfaction surveys or comment cards to understand how the guests stay was at the hotel. I actually work for a hotel and in the restaurant we have comment cards that are given to our servers when they present the check to guests to get their feedback on how we can improve anything, such as food quality, quality of customer service of our employees, the set up and atmosphere of the restaurant, and any other assessment of the hotel and its brand that we have an effect on the guest.

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  5. There are many examples of intangible benefits. The one that comes to mind for me is employee satisfaction. The first example I have noticed through my family and experience is a four day work week, as opposed to five. During the summer months, days are longer and nights are shorter. That being said, I enjoy my days off to a maximum; as does my father. Both his current employer and my past employer do a four day work week during the summer, Monday through Thursday 7am-5pm. With that, comes a three day weekend all summer long. I believe, in my case, it had many satisfying attributes; camping, hiking, traveling, touring etc. Also, the winter wasn't nearly as bad because even though the days are shorter, that just meant more time in the evenings spent with the family. Speaking for both my dad and myself, this type of employer attribute really inclines employees to work harder on the days at work as opposed to being grumpy and upset for "having to work all the time." It is simply a booster of employee morale.
    Another intangible benefit could be as simple as improved customer service. This benefit comes down to nothing more than common sense because if customer are not satisfied with a product or service, they simply will never return to that particular company. There are tons of companies alike, its not hard to lose customers. That being said, it is up to a particular company to set themselves above the rest of their competitors.

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  6. Intangible benefits are harder to incorporate into economic feasibility since they are quatified using projections and estimates however they are vital to recognize in economic feasibility analysis. Two examples of intangible benefits for a college student finally having their own apartment, no roommates, would be higher quality rest leading to better health and possibly increased family relationships because with your own apartment you'll have to ability to have any guests desired at any time.

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  7. Intangible benefits are those benefits that arent physical. For example a tangible benefit would be money. Intangible benefits can be quantified by looking at the results from these benefits. For example having a girlfriend is an intangible benefit in college because you stay in more and get more rest in turn getting better grades.

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